This Privacy Policy describes how the V O E online store (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

We may also collect additional information if you contact us for customer support.

“Personal Information” refers to any information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected:

• Web browser version
• IP address
• Time zone
• Cookie data
• Pages or products viewed
• Search terms
• Interaction data

Purpose of collection:

• To load and display the Site correctly
• To analyse and improve Site performance

Source:

• Automatically collected via cookies, log files, tags, and pixels

Disclosure:

• Shared with Shopify and analytics providers

Order Information

Examples of Personal Information collected:

• Name
• Billing and shipping address
• Payment details (processed securely via third parties such as credit card providers, PayPal, or Shop Pay)
• Email address
• Phone number

Purpose of collection:

• To process and fulfil orders
• To arrange shipping and confirmations
• To communicate with you
• To detect fraud or risk
• To send marketing communications (where permitted)

Source:

• Collected directly from you

Disclosure:

• Shared with Shopify and payment/shipping providers

Customer Support Information

Examples collected:

• Any information you provide when contacting us

Purpose:

• To provide support and resolve issues

2. Sharing Personal Information

We share your Personal Information with service providers to operate our business, including:

• Shopify (our ecommerce platform)
• Payment processors
• Shipping and logistics partners
• Analytics and marketing tools

You can read Shopify’s Privacy Policy here:
https://www.shopify.com/legal/privacy

We may also share your information to:

• Comply with laws and regulations
• Respond to legal requests
• Protect our rights

3. Behavioural Advertising

We use your Personal Information to provide relevant marketing and advertising.

For example:

• We use Google Analytics to understand how customers use the Site
• We may use advertising platforms such as Meta (Facebook/Instagram) and Google Ads

Learn more:

• Google: https://policies.google.com/privacy
• Opt-out: https://tools.google.com/dlpage/gaoptout

You can opt out of targeted advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Digital Advertising Alliance: http://optout.aboutads.info/

4. Using Personal Information

We use your Personal Information to:

• Sell and deliver products
• Process payments
• Provide customer support
• Send updates, offers, and marketing (where permitted)
• Improve our store and user experience

5. Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following bases:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests

6. Retention

We retain your Personal Information for our records unless and until you request deletion, subject to legal obligations.

7. Automated Decision-Making

We do not engage in fully automated decision-making that has legal or significant effects.

Shopify may use limited automated systems for fraud detection, including:

• Temporary IP or payment method blocking after repeated failed transactions

8. Your Rights

GDPR (EEA Residents)

You have the right to:

• Access your data
• Correct or update it
• Request deletion
• Transfer your data

Your data may be processed outside your country, including in Canada and the United States.

CCPA (California Residents)

You have the right to:

• Know what data we collect
• Request deletion
• Request correction

You may also appoint an authorised agent to act on your behalf.

9. Cookies

We use cookies to:

• Enable store functionality
• Improve performance
• Analyse traffic
• Support marketing

Examples include:

• Cart and checkout functionality
• Login and account management
• Analytics tracking
• Marketing attribution

Cookies may be:

• Session cookies (expire when you leave the site)
• Persistent cookies (remain until deleted or expired)

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

10. Do Not Track

We do not alter our data practices in response to “Do Not Track” signals due to lack of consistent industry standards.

11. Changes

We may update this Privacy Policy at any time for operational, legal, or regulatory reasons.

12. Contact

For questions or privacy requests, contact us at: support@voeaus.com