Terms & Conditions

1. Overview

This website is operated by V O E (“we”, “us”, “our”). By visiting our site and/or purchasing something from us, you agree to be bound by these Terms and Conditions (“Terms”).

2. Online Store Terms

By agreeing to these Terms, you confirm that:

You are at least the age of majority in your jurisdiction
You will not use our products for any illegal or unauthorised purpose
You will not transmit viruses or malicious code

3. Products & Services

We sell:

Physical merchandise
Limited edition releases
Digital products (including music and exclusive content)

We reserve the right to:

Limit product quantities
Restrict sales by region or customer
Discontinue products at any time

4. Limited Releases

Some products are released in limited quantities (“Limited Releases”).

By purchasing a Limited Release, you acknowledge that:

Items are available only while supplies last
Once sold out, items may not be restocked
Items may be subject to purchase limits per customer

We reserve the right to:

Cancel orders that exceed purchase limits
Refuse orders suspected of resale or abuse of the system

5. Pre-Orders

Certain products may be offered on a pre-order basis.

By placing a pre-order, you agree that:

The product is not yet in stock and will be shipped at a later date
Estimated shipping dates are not guaranteed and may change
Your payment will be processed at the time of purchase

If your order contains both pre-order and in-stock items:

We may ship items together once all products are available, or
Ship separately at our discretion

We reserve the right to:

Delay or cancel pre-orders due to production, supply, or unforeseen issues
Provide refunds in the event a pre-order cannot be fulfilled

6. Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

Change pricing at any time without notice
Refuse or cancel any order

Payments are processed securely through Shopify and third-party providers.

7. Shipping & Delivery

We ship worldwide.

Delivery timeframes are estimates only
We are not responsible for shipping delays outside our control
Customers are responsible for customs duties and import taxes

8. Returns & Refunds

We accept returns under the conditions of our Refund Policy.

9. Digital Products

All digital products:

Are non-refundable
Are licensed for personal use only
May not be redistributed or resold

10. Intellectual Property

All content (music, visuals, branding) is owned by or licensed to V O E and protected by applicable laws.

You may not reproduce or exploit any content without written permission.

11. User Submissions

Any feedback or submissions you send may be used by us without restriction or compensation.

12. Privacy Policy & Use of Cookies

Please consult our Privacy Policy for information on how V O E collects, uses and discloses cookies and other user information.

13. Third-Party Services

We are not responsible for third-party services, including payment providers or external platforms.

14. Limitation of Liability

To the fullest extent permitted by law, V O E is not liable for:

Indirect or consequential damages
Loss of profits, revenue, or data
Incidental damages or claims arising from your breach of these terms

15. Indemnification

You agree to defend, indemnify and hold harmless each of V O E, its licensors and each of their respective officers, directors, employees and agents, including all third parties mentioned on this Site, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of any of these Terms and Conditions; (b) your access to or use of the Site, Services or Content; or (c) your use or reliance on, or publication, communication or distribution of anything on or from the Sites or Services. You shall use your best efforts to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

16. Termination

You acknowledge and agree that V O E, in its sole and absolute discretion, may, without notice to you, suspend or terminate your account or your use of, or access to, the Sites or Services, and remove and discard any information or content related to the Sites or Services (and your use thereof), for any reason, including where V O E believes that you have violated any of these Terms and Conditions. You further agree that V O E shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Sites or Services or with any terms, conditions, rules, policies, guidelines, or practices of V O E in operating the Sites or Services, your sole and exclusive remedy is to discontinue using the Sites or Services.